General Terms and Conditions

PREAMBLE (hereinafter referred to as the “Site”) is an e-commerce website accessible via the Internet. It is open to any user of this network (hereinafter referred to as “Internet user”). It is the property of the company GLAMELLINA, a SAS company with a capital of 10,000 euros, registered with the GRENOBLE RCS 888 027 216, whose head office is located at 114 chemin des Lamberts, 38330 Biviers, intra-community VAT number: FR37888027216 (hereinafter the “Seller”).

The Site allows GLAMELLINA to offer for sale cosmetic products (hereinafter referred to as the “Products”) to Internet users browsing the Site (hereinafter referred to as the “User”). For the purposes of the General Conditions of Sale, the User and the Seller are collectively referred to below as the “Parties” and the User who has validated an order will then be referred to as the “Buyer”. The rights and obligations of the User necessarily apply to the Buyer.

It is specified that the Products are intended for the personal use of the User, without any direct connection with the latter's professional activity.
The User who wishes to purchase on the Site declares to have full legal capacity. The GLAMELLINA Company cannot verify the legal capacity of the User or the Buyer. Consequently, in the event that a Buyer who does not have legal capacity orders Products on the Site, his or her legal representatives should assume full responsibility for this purchase and in particular ensure payment.

Article 1: object

The purpose of these general conditions of sale is to define the conditions and terms in which Glamellina offers, via its Site, the marketing of Products to Buyers in a selection of countries.

These General Conditions of Sale apply, without restriction or reservation, to all purchases made on the Site. Consequently, any purchase on the Site automatically entails the Buyer's unreserved acceptance and prior, full and complete acceptance of all of the General Conditions of Sale.

The Seller reserves the right to modify these general conditions of sale at any time. However, the general conditions of sale applicable to the order of Products placed by a Buyer on the Site are those accepted by the Buyer at the time of placing the order.

These general conditions of sale are supplemented by the Personal Data and Cookies charter.

Article 2 - Products

The products offered for sale by GLAMELLINA are those which appear on the Site, on the day the User consults the Site, and within the limits of available stocks. The photographs of the products available on the Site are provided for illustrative purposes and have no contractual nature.

In accordance with Article L. 111-1 of the Consumer Code, the Buyer may, prior to his order, read, directly on the Site, the essential characteristics of the Products he wishes to order.

The Buyer is invited to consult the description of each product to find out its essential characteristics before placing any order. In particular, it is recommended that the Buyer pay particular attention to the list of ingredients to check whether he is not allergic to any of them as well as to the instructions for use that should be followed. follow.

Article 3 - Price

The sales prices of the products presented on the Site are indicated in Euros and take into account the VAT applicable on the day of the order. The Seller reserves the right, which the User accepts, to modify its prices at any time but the Products will be invoiced on the basis of the prices in effect at the time of registration of the order, subject however to the availability of said products. Products. Any shipping costs are invoiced in addition and will be indicated before final validation of the order by the Buyer.

In the event of an order to a country other than mainland France, the Buyer is the importer of the product(s) concerned. Any customs duties, local taxes, import duties or state taxes that may be required will be the responsibility of the Buyer and are his sole responsibility to declare and pay them to the competent authorities and bodies of the country. of the Buyer. Any bank charges (such as exchange commissions) remain the responsibility of the Buyer (including in the case of a refund).

The Products remain the property of GLAMELLINA until full payment of the price.

Article 4 - Order

Article 4.1 - Registration of an order

If the User wishes to place an order, they will be able to select the products of their choice and the desired quantity subject to their availability for sale online. He will express said interest by clicking on the “Add to cart” box. Each new addition will be mentioned on the Site in the basket. At any time, the User can obtain a summary of the Products he has selected or modify his order, by clicking on “my basket”.

If the summary corresponds to their selection, the User can complete their order by clicking on “Confirm order”. The user must accurately complete the form made available to them containing the information necessary to process their order, namely their first name, last name, postal address and email address.

Article 4.2 - Final validation of the order

After having read the status of their order and once all the requested information has been provided by the User, they will be able to select the delivery method and the payment method they wish to use to pay for their order. . Payment for products can be made by any payment method offered via the Site. Buyers should refer to Article 5 of these General Conditions of Sale for more details on this subject.


Once payment has been validated, the order is registered and becomes irrevocable, without prejudice to its right of withdrawal (the terms of which are described below). The User then becomes a Buyer. The purchase order is recorded in the Seller's computer records, themselves kept on a reliable and durable medium, and will be considered as proof of the contractual relations between the Parties. The Buyer guarantees that he is fully authorized to use the payment card used, that the latter is valid and provides access to sufficient funds to cover all costs necessary to pay for the order.

Article 4.3 - Confirmation of the order

Once the Buyer has validated his payment , the Buyer will receive as soon as possible a confirmation e-mail from the Seller to the e-mail address provided prior to placing the order. In the event of an error in entering the e-mail address or more generally non-receipt of the order summary, the Seller cannot be held liable.

The confirmation email will contain a summary of the order with the following elements: payment terms, delivery terms and, where applicable, delivery costs, characteristics of the Product(s) ordered. , the conditions and procedures for exercising the right of withdrawal; – the address where the Buyer can submit complaints, information relating to after-sales service and commercial guarantees.

If the order confirmation does not arrive within 24 hours of finalizing the order, the Buyer can contact our Customer Service by sending an email to the following email address:

Article 5 - Payment

Article 5.1 - Payability

Once his order has been validated, the Customer automatically accepts the General Conditions of Sale. The price is due in full after confirmation of the order. Payment is made immediately upon ordering by credit card.

    Article 5.2 - Payment method

    He then pays on the site https://gl by credit card (CB, Visa or Mastercard). It is also possible to pay by Paypal, Apple Pay and Google Pay.

    Article 5.3 - Secure payment

    The GLAMELLINA site is equipped with an online payment security system allowing the Customer to encrypt the transmission of their banking data via the electronic payment server of the security payment platform. At no time will the consumer's banking data pass through GLAMELLINA's computer system.

    Article 5.4 - Verified payment

    In the event of abusive practices and/or fraudulent appearance, GLAMELLINA reserves the right to carry out checks on orders, and to request certain documents and information concerning the Customer in order to validate the order.

    Article 6 - Delivery

    Article 6.1 - Delivery costs

    The Seller makes his best efforts to ensure that the order is executed as quickly as possible. If a difficulty arises, the Seller will keep it informed by email. Delivery will be made within an average period of 2 to 5 working days depending on the choice of delivery method made by the Buyer and in any event within a maximum period of 30 days from the day following that of transmission of his/her request. order. Delivery is made according to the choice made by the Buyer (see list of delivery areas and prices), to the delivery address specified by the Buyer when ordering. The Seller cannot be held responsible for a delay in delivery caused by the carrier.

    Any incorrect or missing mention in the delivery address and the identity of the Buyer relieves the Seller of responsibility for delivery.

    List of delivery areas and prices:

    Taxes and customs fees are not covered by the Seller and are the responsibility of the Buyer.

    Article 6.2 - Delivery terms

    Upon receipt of the order, the Buyer must verify the conformity of these Products. Any anomaly concerning delivery (missing or broken product, damaged package, etc.) must be reported by the Buyer and must be notified on the same day of receipt or at the latest on the first working day following receipt at the address following: The Buyer is required to make all reservations and complaints to the transport service if it is likely to have been opened or damaged.

    Failing this, the ORDER is deemed delivered in good condition and cannot be subject to any subsequent dispute.

    The Seller declines all responsibility in the event of non-delivery or late deliveries due to a case of force majeure, the fault of a third party or a fault attributable to the Buyer.

    Article 7 - Right of withdrawal

    According to applicable legislation, the Buyer has the right to withdraw for a period of 14 days from receipt of the order. To do this, he must send a return or exchange request by email to indicating the number and date of the order, first and last name, delivery address, and the Products concerned.

    The Buyer must then return, at their expense, the Product(s) in their original packaging, at the latest within 14 days following communication of their decision to withdraw, to the address following: GLAMELLINA – 114 CHEMIN DES LAMBERTS – 38330 BIVIERS – FRANCE.

    When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day. For reasons of hygiene and health, and in accordance with article L221-28 of the Consumer Code, Products which have been opened by the Buyer after delivery cannot be subject to a right of withdrawal. and therefore a refund.

    If the aforementioned conditions are met, the Seller will reimburse the Buyer for all sums paid by the Buyer, as soon as possible and at the latest within fourteen days following the date on which the Seller was informed of the decision of the Buyer to withdraw. The Seller reserves the right to defer reimbursement until recovery of the Product(s).

    Article 8 - Vouchers and promotional codes

    Article 9 - Intellectual property

    The GLAMELLINA brand, the Site, as well as all the elements which compose it (such as, in particular, brands, logos, photographs, images, illustrations, texts, slogans, video, structure of the Site) are the exclusive property of the Company GLAMELLINA, solely authorized to use the intellectual property rights and personality rights relating thereto, or of the holder of the intellectual property rights concerned.

    Any reproduction and/or representation in whole or in part, use, adaptation or modification, of the Site or any of the elements which compose it, on any medium whatsoever and in any form whatsoever, is expressly prohibited, unless authorized written and prior notice from the GLAMELLINA Company.

    It is, however, authorized to set up links to the Site if this is done in a fair manner and this does not in any way harm the reputation of the Seller and/or the brand it operates or benefits from its fame. However, it is prohibited to establish such a link so that it suggests a form of association if this does not exist.

    Article 10 - Partial non-validity

    If one or more stipulations of the General Conditions of Sale are declared null or inapplicable in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and validity. scope.

    Article 11 - Force majeure

    No Party will be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure. Events meeting the criteria set by case law will be considered as force majeure.

    The Party invoking an event constituting force majeure must notify the other Party within five working days following the occurrence or threat of this event. The Parties agree that they must consult as soon as possible in order to jointly determine the terms of execution of the order during the duration of the force majeure event.

    Article 12 - Information technology and freedoms

    GLAMELLINA is committed to respecting your concerns regarding the protection of your privacy and personal data. The data collected is used only for order processing and to communicate offers relating to products for customers who subscribe to newsletters.

    The buyer can decide to unsubscribe from these newsletters at any time by clicking on the unsubscribe link at the bottom of each email.

    In accordance with the provisions of the “Informatique et Libertés” law of January 6, 1978 as amended as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, the User has a right of access to his data, information, opposition, rectification, limitation, portability and deletion of data concerning him.

    Article 13 - Entire contract

    These general conditions of sale and the order summary sent to the Buyer form a contractual whole and constitute the entirety of the contractual relations between the Parties. In the event of a contradiction between these documents, these general conditions of sale will prevail.

    Article 14 - Applicable law - Competent jurisdiction

    The General Conditions of Sale are subject to French law. Any dispute relating to the validity, interpretation, execution or termination of the contract concluded between the Seller and the Buyer, even in the event of multiple defendants, will be under the exclusive jurisdiction of the competent French courts in application of the rules decreed by the French code of civil procedure.

    Any question relating to the General Conditions of Sale as well as the sales which they govern, which are not dealt with by these contractual provisions, will be subject to French law to the exclusion of all others.